Frontier Libya has successfully concluded its specialized training program in Quality Management in accordance with the international standard ISO 9001:2015, implemented in partnership with Al-Raya Company. The program targeted employees from both the public and private sectors.

This initiative is part of a shared strategic vision between Frontier Libya and Al-Raya Company, aimed at strengthening institutional competencies, enhancing organizational performance, and improving service quality in line with international standards.

Building on the success of this pilot program, preparations are currently underway to launch an advanced training program in collaboration with a group of specialized Emirati organizations. This upcoming initiative falls within a broader vision to leverage international expertise in support of institutional transformation and comprehensive quality management in Libya.

Program Key Topics Included:

• Adoption of the PDCA continuous improvement cycle to embed a culture of quality
• PESTEL Analysis to assess external factors influencing the work environment
• SIPOC Process Mapping to clarify inputs, outputs, and stakeholder roles
• Development and implementation of Standard Operating Procedures (SOPs)
• Process mapping and workflow simplification
• Internal auditing for verification and continuous improvement
• Identification and measurement of Key Performance Indicators (KPIs)
• Adoption of the PDCA continuous improvement cycle to embed a culture of quality